We aim to resolve every complaint quickly and fairly.
Level 1 - Customer support
Email support@lonify.in or call +91 90000 00000 (Mon - Sat, 10:00 AM - 6:00 PM). You can also raise a query from your tracking page. We respond within 1 working day.
Level 2 - Grievance Redressal Officer
If you are not satisfied within 7 days, contact:
Grievance Redressal Officer
Lonify Finance Private Limited
Office No. 1, Business Park, Bhubaneswar, Odisha 751001
Email: grievance@lonify.in
Phone: +91 90000 00001
Level 3 - RBI Ombudsman
If your complaint is not resolved within 30 days, you may file a complaint under the Reserve Bank - Integrated Ombudsman Scheme at cms.rbi.org.in.